A pipeline or log cannot be loaded
GitTree says why a run or log is missing: This repository’s host does not list … runs., This log has expired on …, This account may not read logs here., … offers no log from outside its own page., or that the provider is limiting requests. Most have one fix; some only open the provider’s page.
Works in GitTree Free: every local Git feature, once you are signed in.
On this page
Before you start
- GitTree Pro or a running trial: CI/CD runs are part of Pro.
Where to find it
- The message in the CI/CD view or the Log tab.
| Action | macOS | Windows and Linux |
|---|---|---|
| Refresh CI/CD | ⌥⇧R | Alt+Shift+R |
Steps
Read the message
It names the reason and, where possible, the action: Reconnect … to see CI/CD runs…, Open on … or Try Again.
Fix access
Reconnect the account, or ask a repository admin for the right to read logs.
Get a fresh log
An expired or missing log comes back only by running the job again (Rerun or cancel a pipeline).
Expected result
The run and its log load, or you know they exist only on the provider’s page.
If something goes wrong
“Offline: reconnect to change runs.”
GitTree cannot reach the provider. You see the last runs it read; actions return when you are online.
Questions
Why does GitTree show a “Stored copy” of a log?
It shows the copy it read earlier, with its time, when the provider cannot give the log right now.