Support
How can we help?
Ask a question, report a bug or suggest an idea. Write to us by e-mail, or use the same GitHub forms the app opens. Choose whichever suits you: both reach the team.
Choose what you need
Each card says who can read what you send. GitHub issues are public, so others with the same problem can find the answer; e-mail stays private.
- Private
E-mail support
Questions about GitTree, your account, organizations or sign-in, or a problem you would rather not post in public.
- Public on GitHub
Report a bug
Something in GitTree does not work as expected. The form asks for the steps, your version and your system, so we can reproduce it.
- Public on GitHub
Report a crash
GitTree closed, froze or showed an error screen. Paste the crash report the app saved: it shows you the report first, and sends nothing itself.
- Public on GitHub
Request a feature
An idea or an improvement for your workflow. Tell us the problem it would solve; requests are public, so others can add their case.
- Private
Report a security issue
Never in a public issue. Report it privately, with the steps to reproduce it, and give us time to release a fix before you share it.
- Self-service
Account and organizations
Change your profile, linked accounts, organizations, members and invitations yourself on the dashboard, or delete your account.
Report from inside the app
GitTree has the same ways to reach us built in, and it fills in the details a report needs.
- Top bar
Report a Bug
The bug button beside the notifications bell opens the GitHub bug form with your GitTree version, OS version and Git version already filled in. It is on the sign-in and startup screens too.
- Status bar
Support
Opens a new e-mail to info@gittree.app in your mail app, ready for you to write.
- Crash window
Report on GitHub
After a crash, read the saved report, choose to copy all of it or a short summary, then paste it into the crash form that opens. Crash Reports… lists earlier crashes.
- Command palette
From anywhere
Press ⌘⇧P on macOS, or Ctrl+Shift+P on Windows and Linux, then choose Report a Bug…, E-mail Support… or Crash Reports… from the list.
GitTree never sends a report on its own. Each of these opens a form or an e-mail that you read, change and send yourself.
Write a report we can act on
A good report gets fixed sooner. The forms ask for all of this; by e-mail, the ready-made message does.
Include
- What you did, what you expected and what happened instead
- Steps someone else can follow to see it happen
- Your GitTree version, shown at the bottom-right of the app window
- Your operating system and its version
- Your Git version: the output of git --version
- A screenshot or a short screen recording, if it shows the problem
Leave out
- Passwords, tokens, SSH keys and recovery codes
- Private repository contents, file paths or remote URLs you do not want made public
- Other people’s names or e-mail addresses
Already reported?
Search the open issues first. If someone has reported it, add what you know to their issue instead of opening a new one.
Support questions
Do I need a GitHub account to report a bug?
Only for the GitHub forms. Without one, e-mail info@gittree.app with the same details: every card on this page has a ready-made e-mail for it.
Who can read what I send?
A GitHub issue is public: anyone can read it, which helps others with the same problem. An e-mail to info@gittree.app stays between you and the GitTree team.
Does GitTree send crash or bug reports automatically?
No. The app never sends a report on its own. Report a Bug, Support and Report on GitHub only open a form or an e-mail that you check and send yourself.
Where do I find my GitTree version?
At the bottom-right of the app window. Report a Bug in the app fills in your GitTree version, OS version and Git version for you.
How do I report a security vulnerability?
Privately, never in a public issue: open a GitHub security advisory or e-mail info@gittree.app. Say how to reproduce it and which version is affected, and give us time to release a fix.
How do I change or delete my account?
Sign in to the dashboard: your profile, linked accounts and organizations are there, and Account settings lets you delete your account. If you cannot sign in, e-mail info@gittree.app.
Can I write in Arabic?
Yes. Write to us in English or Arabic, by e-mail or on GitHub.
Still need help?
Write to us and tell us what you need. The more detail you give, the faster we can help.
info@gittree.app