Reply to and track tickets
Support lists your tickets with their status: Waiting for support, Support replied or Closed, and the last activity. Open one to read the Conversation, write Your reply and press Send reply. Close ticket when you are done; replying later reopens it. The link in every support email opens the same ticket.
Done on gittree.app with your GitTree account, the same one you sign in to the app with.
On this page
Before you start
- You opened a ticket (Open a support ticket).
Where to find it
- Dashboard › Support; the link in a support email.
Steps
Find answered tickets
In Support, tickets marked Support replied are highlighted. Show more tickets lists older ones.
Reply
Open the ticket, write Your reply and press Send reply. We reply here and by email.
Close it
When your question is answered, press Close ticket and confirm. You can still reply later: that reopens it.
Expected result
Each question has its own conversation, and you see where it stands.
If something goes wrong
“This conversation is full. Open a new ticket to continue.”
Press Open a new ticket and mention the old ticket’s reference.
“You have sent many replies in the last hour.”
Wait a little before sending another.
Questions
Is the reply formatted?
No. Tickets are plain text, shown exactly as written.