Check a payment result
After paying, GitTree shows the payment’s status and Check payment status asks again. Payment confirmed means your plan is active. A payment still processing or waiting for confirmation must not be paid again. Failed or canceled changed nothing, so you can try again. Refunded or voided means the access it bought has ended.
Done on gittree.app with your GitTree account, the same one you sign in to the app with.
On this page
Before you start
- You started a payment at checkout.
Where to find it
- The checkout page after payment; Dashboard › Subscription.
Steps
Wait for the return
After paying, the provider sends you back to GitTree. Confirmation usually takes a few seconds.
Check the status
Press Check payment status if it still waits. Do not pay again while it is processing.
Act on the result
Use the table below. Press View subscription to see your access.
Expected result
You know whether you paid and what you have access to.
Statuses
| Status | What to do |
|---|---|
| Processing or waiting for confirmation | Check its status before paying again. |
| Payment confirmed | Nothing: your plan is active. |
| Failed or canceled | Your subscription was not changed; try again. |
| Expired | Check your subscription before starting a new checkout. |
| Needs support review | Do not pay again; support reviews it. |
| Refunded or voided | The access this payment bought has ended. |
| Unknown | Contact support before paying again. |
If something goes wrong
“We could not open the secure payment page because its address was not approved.”
Nothing was charged. Press Try again, and contact support if it repeats.
Questions
Where is my invoice?
Under Billing documents in Subscription, or View invoice after a confirmed payment (Receipts and documents).