Resolve a checkout or access problem
Billing errors say what happened and, almost always, that nothing was charged or changed. The usual fix is to review the fresh quote, add a seat, wait a moment and try again, or check the payment’s status before paying again.
Done on gittree.app with your GitTree account, the same one you sign in to the app with.
On this page
Before you start
- Read the message the checkout or subscription page shows.
Where to find it
- The message on the checkout or Subscription page.
Steps
Read the message
Find it in the table below.
Do what it says
Review the new amount, add a seat, or wait and try again.
Check before paying twice
If you are unsure whether a payment went through, check its status first (Check a payment result).
Expected result
Your checkout goes through, or you know exactly why it cannot yet.
Common messages
| GitTree says | What to do |
|---|---|
| “The price changed while you were reviewing it. Nothing was charged.” | Review the new amount below and continue. |
| “Every seat is taken. Add a seat to invite someone else.” | Add a seat, or remove a member or invitation. |
| “This request was already sent with different details.” | Try again; a new attempt is started. |
| “Billing is temporarily unavailable. Nothing was changed.” | Try again in a few minutes. |
| “New payments are paused for a short while. Nothing was charged.” | Try again later. |
If something goes wrong
The same problem keeps coming back
Open a support ticket under billing, with the message you see (Open a support ticket).
Questions
Was I charged?
When a message says nothing was charged, nothing was. Otherwise, check the payment status and your billing documents.