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Account troubleshooting

An invitation cannot be accepted

An invitation works only for the right account and only while it is valid. GitTree says which rule stopped it: the link is not valid or incomplete; it has expired, was revoked or has been used up; you are already a member; or the organization has no free seat or no running period.

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Done on gittree.app with your GitTree account, the same one you sign in to the app with.

On this page
  1. Before you start
  2. Where to find it
  3. Steps
  4. Expected result
  5. If something goes wrong
  6. Questions
  7. Related

Before you start

  • The invitation link or email.

Where to find it

  • The message on This invitation cannot be used.

Steps

  1. Check the account

    For an email invitation, sign in with the account that has that verified address; for a GitHub username, with that GitHub account.

  2. Check the link

    Copy the whole link again. If it is not valid, expired, revoked or used up, ask for a new one.

  3. Ask the organization

    If seats are full or the organization has no running period, an owner or admin must add a seat or start its period.

Expected result

You join, or you know exactly what the organization must do.

If something goes wrong

“You are already a member of this organization.”

Open it from Dashboard › Organizations.

Questions

Should I forward my invite link to a colleague?

Only a link meant for sharing: personal invitations work for one account, and anyone with an invite link can join until it expires or runs out.