Open a support ticket
Signed-in customers open tickets in Support › New ticket: choose What is it about?, write a one-line Subject and a Description, and press Send ticket. Only you and the GitTree team can read it, and we also email you when we reply. A ticket opened from the desktop app shows which version and system it was sent from.
Done on gittree.app with your GitTree account, the same one you sign in to the app with.
On this page
Before you start
- A GitTree account. Without one, write to the address on the support page.
Where to find it
- Dashboard › Support › New ticket; the support page’s Open a support ticket; Report a Bug… in the app.
Steps
Choose the topic
Under What is it about?, pick the topic closest to your question.
Describe it
Write a short Subject (one line) and the Description: for a bug, the steps to reproduce it, what you expected and what happened instead.
Send
Press Send ticket once. GitTree says Ticket … opened. and emails you a copy.
Expected result
Your ticket is open, and replies appear on it and in your email.
If something goes wrong
“You have opened several tickets in the last hour.”
Wait a little, or add to one of your open tickets.
“That topic is no longer available. Choose another one.”
Pick another topic and send again.
Questions
What should I leave out?
Passwords, tokens and private keys. See Review support information before sharing.