GitTree account and teams manual
Account troubleshooting
When something on the website does not work as expected, start from the message you see.
Sign-in did not return to the right place
Sign-in remembers where you were going and brings you back after it. When it cannot finish, it says why: it was cancelled, took too long and expired, the link was already used, or the provider is unavailable. Start again from the page you wanted; a desktop sign-in starts again from the app.
WebsiteAn invitation cannot be accepted
An invitation works only for the right account and only while it is valid. GitTree says which rule stopped it: the link is not valid or incomplete; it has expired, was revoked or has been used up; you are already a member; or the organization has no free seat or no running period.
WebsitePaid features are unavailable
Pro belongs to an account, or comes from an organization seat. If Pro features are missing, check you are signed in with the account that has it, that the trial or period has not ended or been refunded, and, in the desktop app, that it could check your access recently. Free local Git keeps working meanwhile.
WebsiteA ticket or document is unavailable
Tickets and billing documents belong to the account that owns them. For your privacy, one that does not exist and one that belongs to another account look the same: Ticket not found. The usual cause is being signed in with a different account than the one that opened it.
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