GitTree account and teams manual
Support tickets
Ask the GitTree team a question or report a problem, and follow the conversation until it is answered.
Open a support ticket
Signed-in customers open tickets in Support › New ticket: choose What is it about?, write a one-line Subject and a Description, and press Send ticket. Only you and the GitTree team can read it, and we also email you when we reply. A ticket opened from the desktop app shows which version and system it was sent from.
WebsiteReply to and track tickets
Support lists your tickets with their status: Waiting for support, Support replied or Closed, and the last activity. Open one to read the Conversation, write Your reply and press Send reply. Close ticket when you are done; replying later reopens it. The link in every support email opens the same ticket.
WebsiteReview support information before sharing
A good ticket says what you did, what you expected and what happened, with the app version and system (filled in when you start from the app). Read anything you paste first: leave out passwords, tokens, private keys and private file contents. Crash reports and the activity log already remove tokens and passwords, but you still choose what to copy.
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