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Plans and billing

Find receipts and billing documents

Billing documents records subscription periods, seat changes, discounts and confirmed payments. Each shows its Number, Issued date, Period, Total and Status: No payment due, Open, Paid, Refunded or Void. View opens the document; the price shown and the amount charged appear as on your checkout.

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Done on gittree.app with your GitTree account, the same one you sign in to the app with.

On this page
  1. Before you start
  2. Where to find it
  3. Steps
  4. Expected result
  5. If something goes wrong
  6. Questions
  7. Related

Before you start

  • You are signed in. For an organization’s documents, you are its owner or admin.

Where to find it

  • Dashboard › Subscription › Billing documents (or the organization’s Billing).

Steps

  1. Open Billing documents

    In Subscription, scroll to Billing documents. Show more lists older ones.

  2. Open one

    Press View. The document shows the period, the price, any discount and its payment status.

  3. Put your details on it

    To show your company or tax ID, fill Billing contact first (Manage a subscription).

Expected result

You have the document for every period and payment.

If something goes wrong

A document says Refunded or Void

That payment was refunded or voided, and the access it bought has ended.

Questions

Why does a document show two amounts?

It shows the price in your display currency and, as a separate line, the amount the payment provider charged.