A ticket or document is unavailable
Tickets and billing documents belong to the account that owns them. For your privacy, one that does not exist and one that belongs to another account look the same: Ticket not found. The usual cause is being signed in with a different account than the one that opened it.
Done on gittree.app with your GitTree account, the same one you sign in to the app with.
On this page
Before you start
- The link you opened, from an email or the dashboard.
Where to find it
- The Ticket not found page.
Steps
Check the account
See which account you are signed in with. Sign out and sign in with the account that opened the ticket or paid.
Open the link again
After signing in you return to the same link.
Look in your lists
Use All tickets or Billing documents to find it from the account itself. Organization documents are on the organization’s Billing page.
Expected result
You see the ticket or document, or you know it belongs to another account.
If something goes wrong
You no longer have the account that opened the ticket
Open a new ticket from your current account and mention the old reference.
Questions
Why not say the ticket belongs to someone else?
So nobody can learn whether a ticket or document exists by guessing its link.